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Payment Policy

Last Updated: January 2026

At Sanvi Fashion Hub, we prioritize the safety, security, and transparency of all online transactions. This Payment Policy explains the payment methods we accept, how transactions are processed, security measures in place, and the handling of failed or pending payments on https://sanvifashionhub.com. By placing an order on our website, you agree to the terms described below.

1. Secure Online Payments

Sanvi Fashion Hub provides safe and secure online payment options to ensure a smooth and reliable shopping experience for our customers. All transactions conducted on our website are processed through trusted and PCI-DSS compliant third-party payment gateways.

We do not offer offline payment methods such as cash on delivery unless explicitly stated on the checkout page.

2. Accepted Payment Methods

Customers can complete their purchases using the following payment options:

a) UPI Payments

We accept UPI payments through:

  • Google Pay
  • PhonePe
  • Paytm
  • Other supported UPI apps

UPI payments are processed instantly and are subject to the user’s bank policies.

b) Debit Cards & Credit Cards

We accept major debit and credit cards issued by Indian banks, including:

  • Visa
  • MasterCard
  • RuPay

Card payments are subject to authentication as per RBI guidelines.

c) Net Banking

Customers can use net banking facilities offered by supported banks to complete payments securely.

d) Wallets

Payments via supported digital wallets may be available depending on gateway availability and promotions.

3. Payment Authorization & Confirmation

Once payment is initiated:

  • The amount is authorized by the bank or payment provider
  • Upon successful authorization, the order confirmation is generated
  • Customers receive payment confirmation via email or SMS

An order is considered confirmed only after successful payment authorization.

4. Payment Security Measures

Sanvi Fashion Hub follows strict security standards to protect customer payment information.

Security Features:

  • End-to-end encryption of transactions
  • Secure SSL (Secure Socket Layer) technology
  • PCI-DSS compliant payment gateways
  • Two-factor authentication where applicable

Important Note:

Sanvi Fashion Hub does not store or process sensitive payment information, including:

  • Card numbers
  • CVV codes
  • UPI IDs
  • Net banking credentials

All payment data is handled directly by the payment gateway.

5. Failed or Pending Payments

In some cases, payments may fail or remain pending due to:

  • Network issues
  • Bank server downtime
  • Insufficient balance
  • Incorrect payment details
  • Interrupted transaction process

Deducted Amount but Order Not Confirmed

If an amount is deducted from your account but the order is not confirmed:

  • The transaction is considered failed or pending
  • The deducted amount will be automatically refunded

Refund Timeline:

  • Refunds are processed within 3–5 business days
  • Actual credit time depends on bank or payment provider policies

Sanvi Fashion Hub does not control the speed of refund processing by banks or payment gateways.

6. Duplicate or Excess Payments

In case of:

  • Duplicate payments
  • Excess amount charged due to technical error

Customers should:

  • Contact us immediately with transaction details

After verification:

  • The excess amount will be refunded to the original payment method
  • Refund processing follows standard timelines

7. Currency & Pricing

  • All payments are processed in Indian Rupees (INR)
  • International currencies are not accepted
  • Prices displayed on the website are inclusive/exclusive of taxes as mentioned on the product page

Sanvi Fashion Hub reserves the right to correct pricing errors at any time.

8. Payment Disputes & Chargebacks

If a customer raises a dispute or chargeback:

  • The matter will be investigated thoroughly
  • Relevant transaction details may be shared with payment providers
  • False or fraudulent disputes may lead to account suspension

Sanvi Fashion Hub reserves the right to block accounts involved in repeated payment disputes.

9. Fraud Prevention

To protect customers and our business, we monitor transactions for suspicious activity.

We reserve the right to:

  • Cancel orders suspected of fraud
  • Request additional verification
  • Suspend accounts involved in fraudulent transactions

Such actions are taken to ensure platform safety.

10. Payment Gateway Downtime

In rare cases, payment gateways may be temporarily unavailable due to maintenance or technical issues.

Sanvi Fashion Hub is not responsible for:

  • Payment gateway downtime
  • Failed transactions caused by gateway issues

Customers are advised to retry the payment after some time or use an alternative payment method.

11. Refunds for Cancelled Orders

If an order is cancelled:

  • Refunds are processed to the original payment method
  • Processing time: 5–7 business days

Refund timelines may vary based on payment mode.

12. Policy Updates

Sanvi Fashion Hub reserves the right to modify or update this Payment Policy at any time without prior notice.

Changes will be effective immediately upon posting on the website.

13. Contact Information

For any payment-related queries or concerns:

📧 Email: sanvifashionhub16@gmail.com
🌐 Website: https://sanvifashionhub.com