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Return & Refund Policy

Last Updated: January 2026

At Sanvi Fashion Hub, customer satisfaction is our highest priority. We aim to provide high-quality products and a smooth shopping experience. This Return & Refund Policy explains the conditions under which returns, refunds, and exchanges are accepted on https://sanvifashionhub.com. By placing an order with us, you agree to the terms outlined below.

1. Eligibility for Returns

We accept returns only under the conditions specified in this policy.

Return Request Timeline

  • Return requests must be raised within 3 days of delivery
  • Requests received after this period will not be accepted

Product Condition Requirements

To be eligible for a return, the product must:

  • Be unused and unwashed
  • Be in its original condition
  • Have all original tags and packaging intact
  • Not show any signs of wear, damage, stains, or alterations

Products failing to meet these conditions will not qualify for return or refund.

2. Non-Returnable Items

The following items are strictly non-returnable:

  • Discounted or sale items
  • Products purchased during clearance sales
  • Customized or altered products
  • Items marked as “Non-Returnable” on the product page

Such products are sold at special prices and cannot be returned or exchanged under any circumstances.

3. How to Request a Return

To initiate a return, customers must:

  1. Contact us via email at sanvifashionhub16@gmail.com
  2. Mention the order number and reason for return
  3. Share clear images or videos of the product (if requested)

Once the request is reviewed, our support team will guide you through the next steps.

4. Return Pickup & Shipping

  • Return pickup availability depends on the delivery location
  • In some cases, customers may be required to self-ship the product
  • Returned products must be securely packed to avoid damage during transit

Sanvi Fashion Hub is not responsible for damage caused during return shipping due to improper packaging.

5. Quality Inspection Process

All returned products undergo a quality inspection upon receipt.

The inspection checks for:

  • Product condition
  • Usage marks
  • Missing tags or packaging
  • Damage or alterations

If the product passes inspection, the refund or exchange process will be initiated.
If the product fails inspection, the return request will be rejected and the product will be sent back to the customer.

6. Refund Process

Refund Eligibility

Refunds are approved only after:

  • Successful quality inspection
  • Verification of return eligibility

Refund Method

  • Refunds are processed to the original payment method used during checkout
  • Cash refunds are not provided

Refund Timeline

  • Refunds are credited within 5–7 business days after inspection approval
  • Actual credit time may vary depending on the payment provider or bank

Sanvi Fashion Hub is not responsible for delays caused by banks or payment gateways.

7. Partial Refunds

Partial refunds may be issued in cases where:

  • The returned product is damaged or incomplete
  • Original tags or packaging are missing

The refund amount will be adjusted based on the condition of the product.

8. Exchange Policy

Exchanges are allowed under the following conditions:

  • Exchanged product will be delivered with in 15 working days
  • Product meets return eligibility conditions
  • Desired replacement size or product is in stock

Important Notes:

  • Exchanges are subject to availability
  • If the requested item is unavailable, a refund may be initiated instead
  • Exchange processing time may vary based on stock and logistics

9. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  • Inform us within 24 hours of delivery
  • Share images or videos as proof

Upon verification:

  • A replacement or refund will be arranged
  • Additional charges will not apply

Failure to report within the specified time may result in rejection of the claim.

10. Cancellation Policy

  • Orders can be cancelled only before dispatch
  • Once dispatched, orders cannot be cancelled

For cancelled orders:

  • Refunds will be processed to the original payment method
  • Processing time remains 5–7 business days

11. Refund Deductions

Refunds may be subject to deductions for:

  • Shipping charges (if applicable)
  • Return handling charges
  • Damaged or incomplete returns

The final refund amount will be communicated to the customer.

12. Policy Abuse

Sanvi Fashion Hub reserves the right to:

  • Refuse returns from customers with repeated policy abuse
  • Block accounts showing fraudulent activity

Such decisions are final and binding.

13. Changes to This Policy

Sanvi Fashion Hub may update or modify this policy at any time without prior notice.

Changes will be effective immediately upon posting on the website. Customers are encouraged to review this page periodically.

14. Contact Information

For return, refund, or exchange-related queries:

📧 Support Email: sanvifashionhub16@gmail.com
🌐 Website: https://sanvifashionhub.com